Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and StitchWeb.Design LLC ("StitchWeb," "we," "us," "our"). They apply when you visit stitchweb.design, view a design preview, place an order, use your customer dashboard, or receive emails, texts or calls from us.

By using our site or placing an order, you agree to these Terms and to the policies they include: our Privacy Policy, Cookie Policy, Billing and Refund Policy, Acceptable Use Policy, Messaging and Calls Policy and, when your site collects information from its visitors, our Data Processing Terms. If you agree for a business, you confirm you are authorized to bind that business, and "you" includes it.

1. What we do

StitchWeb designs, builds and hosts websites for small businesses. We use artificial intelligence (AI) tools, together with our own review, to create design previews and finished sites from the information you give us. A preview is a starting concept. Your finished site may differ as we refine it during the build and your review.

2. Your account

You must be at least 18 years old and able to enter a binding contract to place an order. You sign in with a secure link or code sent to your email, so please keep access to that inbox private. You are responsible for activity in your account and for keeping your contact and billing details current.

3. Orders, prices and payment

• Before you pay, checkout shows the price of everything in your order. Our prices include any sales tax that applies.
• Your first payment is either a deposit or the full price, as shown at checkout. It covers your website build, your first month of hosting and, if you buy one through us, your domain's first year.
• If your order has a remaining balance, we charge it to your saved card only when you approve your finished design. We never charge the balance before you approve.
• Hosting is billed monthly and domains yearly, as described in section 7 and our Billing and Refund Policy.
• Payments are processed by Stripe. We never see or store your full card number.
• Promotional codes are valid only as stated when issued, cannot be combined unless stated, and have no cash value.

4. How your order works

• The build. Once your payment clears, we start building your full site from the design you chose.
• Your review. We email you a private link to review your finished design. The link stays open for 30 days. If it expires, contact us and we will reopen it.
• Revisions. Each order includes two rounds of revisions before you approve. Attempts we make internally while building your site are not counted as your revisions.
• Approval. When you approve, your design is final, revisions close, any remaining balance is charged and your site goes live. Changes after approval go through support and may be quoted separately.
• Inactive orders. If your design is ready and, for 90 days after we send it, you do not approve it, request changes or reply to us, we may close your order. Your first payment covers the work already done and is not refunded. Reply to any of our emails before then and we will pick things back up.

5. Refunds and cancellations

Because work starts right after you pay, your first payment is not refundable once we have started building your site, except where the law requires otherwise or where we fail to deliver. If we cannot deliver your site, we refund what you paid for it. You can cancel monthly hosting at any time, and it ends when the month you have paid for ends. Full details are in our Billing and Refund Policy. If you believe a charge is wrong, please contact us before disputing it with your bank, and we will work with you to fix it.

6. Hosting

While your hosting plan is active we keep your site online, secured with HTTPS and backed up, using our hosting providers. We aim for high availability but cannot promise your site will never be unavailable, for example during maintenance or an outage at a provider we rely on. Some features, such as editing your site from your dashboard, your shop and your site's forms, work only while hosting is active. You may cancel hosting at any time from your dashboard. Your site goes offline when the month you have paid for ends, and you can then download your site files for 60 days. If a monthly payment fails, we send you several notices, and if it is still unpaid 14 days after it first failed, your hosting ends, as described in our Billing and Refund Policy.

7. Domains

• A domain you buy through us is registered in your name, so you own it. It is registered through our registrar partner (Vercel and its upstream registrars), and the rules of the registry and of ICANN also apply.
• The registry will email you asking you to confirm your email address. If you do not confirm within about 15 days, the registry may suspend the domain until you do.
• Your domain renews yearly at the renewal price shown to you. We email you reminders before each renewal, and you can turn automatic renewal on or off in your dashboard. If a renewal payment fails and is not fixed, the domain may expire and could become available to others.
• If you cancel hosting, we stop renewing the domain and transfer it to you or to the registrar you choose.
• A domain you already owned stays in your own registrar account and is never affected by cancelling.

8. Your content and responsibilities

• You are responsible for everything you give us or add to your site: text, logos, photos, products, prices, policies and any claims about your business. You confirm you have the rights to use it and that it is accurate and lawful.
• If you give us the address of your current website, you confirm we may use its content to build your new site.
• You are responsible for reviewing your site before you approve it, including the details we drafted for you (such as hours, services, prices and contact information), and for keeping them current.
• We will not publish fake reviews, testimonials or ratings, or claims we cannot support, even if asked. You agree not to add them yourself.
• Your use of our service must follow our Acceptable Use Policy. We may suspend or remove a site that breaks it.

9. AI generated content

Parts of your site, and any logo we design for you, are created with AI tools. AI can make mistakes. We review our work, but you are responsible for checking that your site is accurate before you approve it and as you edit it later. The law on who owns AI generated material is still developing, and some AI generated elements may not be protected by copyright. We do not run trademark searches, so before you register or rely on a logo or name as a trademark, check that it is available.

10. Ownership and license

• Once your order is paid in full, you own the design and content of your finished website as delivered to you, to the extent we hold rights in them, except for the third party parts described below.
• Stock photos we add are licensed for use on your site. Fonts, icons and similar elements come from their own licensors and remain theirs.
• Our software, dashboard, templates, tools and brand remain ours. While you host with us, you may use them to run your site.
• You give us permission to host, copy, display and adapt your content as needed to provide the service. We may show your finished site as an example of our work unless you ask us not to.

11. Online stores, donations and payments to you

• If your site sells products or accepts donations, payments go directly to your own Stripe account under Stripe's terms. StitchWeb never holds your funds and is not a party to your sales.
• You are the seller. You are responsible for your products, prices, shipping, returns, refunds, customer service, taxes and any licenses your business needs. If you accept donations, you are responsible for any charity registration and donation receipts the law requires.
• We draft starter store policies (such as shipping and returns) to help you begin. They are templates, not legal advice. Review and edit them so they fit your business.
• We send order confirmation and shipping emails to your customers on your behalf, in your business's name.

12. Your site's visitors

When visitors use your site's forms or shop, we store what they send so you can see it in your dashboard. We handle that information on your behalf under our Data Processing Terms. You are responsible for telling your visitors how you use their information, for example with a privacy policy on your site, and for how you use and respond to it.

13. Accessibility

We build with common accessibility practices in mind, such as readable text, clear headings and image descriptions. We do not promise that your site meets any particular accessibility standard or law, including the Americans with Disabilities Act or the Web Content Accessibility Guidelines (WCAG), because much depends on the content, colors and images you choose. You are responsible for the accessibility of your site. See our Accessibility Statement.

14. Emails, texts and calls

• Service messages. We email you about your order, account, payments, domain and hosting, and show notifications in your dashboard. These are part of the service.
• Texts. If you opt in, we text you order updates as described in our Messaging and Calls Policy. Opting in is never required to buy. Reply STOP to opt out.
• Calls. We may call the number you give us about your order. Calls with our team may be recorded for quality and training, and a short notice plays at the start of every recorded call.
• Electronic records. You agree that we may provide agreements, receipts and notices to you electronically, by email or in your dashboard, and that they have the same effect as paper.

15. Concept designs for businesses we contact

We sometimes create a free concept design for a business we would like to work with, from publicly available information, and share it privately with that business. How this works, and how to have a concept removed, is explained in our Concept Designs Notice.

16. Third party services

We rely on trusted providers to run our service, including Stripe, Vercel, Supabase, Anthropic, OpenAI, Resend, Twilio, Google and Pexels. Their own terms may also apply to you, for example Stripe's terms for your connected payment account. We are not responsible for outages or changes at services we do not control.

17. Copyright complaints

We respect intellectual property rights and respond to valid notices of infringement under the Digital Millennium Copyright Act. See our Copyright and Trademark Policy.

18. Disclaimers

Our service is provided "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement. We do not promise any specific search ranking, traffic, sales or business results.

19. Limitation of liability

To the extent the law allows, StitchWeb will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

20. Indemnity

You agree to defend and hold StitchWeb harmless from claims arising from your content, your products or sales, your use of the service, or your breach of these Terms.

21. Suspension and ending service

You may stop using our service at any time. We may suspend or end service if you break these Terms, do not pay, or use the service in a way that could harm others. Where reasonable, we will tell you first and give you a chance to fix the problem. Sections that by their nature should survive, such as payment, ownership, disclaimers and limits of liability, continue after service ends.

22. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with a new effective date and tell you about important changes by email or in your dashboard before they take effect. Continuing to use the service after a change takes effect means you accept it.

23. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Before filing any claim, please contact us and give us 30 days to try to resolve it informally. Any dispute that is not resolved will be handled in the state or federal courts located in Bexar County, Texas, and you and we consent to their jurisdiction. Either of us may instead bring a claim in small claims court if it qualifies. Nothing in these Terms takes away rights that the law where you live gives you and that cannot be waived.

24. General terms

• Entire agreement. These Terms and the policies they include are the whole agreement between you and us about the service.
• Severability. If any part of these Terms cannot be enforced, the rest stays in effect.
• No waiver. If we do not enforce a part of these Terms right away, we can still enforce it later.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, sale of assets or reorganization.
• Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages at our providers, internet failures, natural disasters or government action.
• Relationship. You and we are independent parties. Nothing in these Terms creates a partnership, employment or agency relationship.
• Notices. We send notices to the email address on your account. You can send notices to us at the address below.

25. Contact

Questions about these Terms can be sent to hello@stitchweb.design, or by mail to StitchWeb.Design LLC, 9846 Highland Crk, San Antonio, TX 78245.