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StitchWeb.Design

Messaging and Calls Policy

Effective October 12, 2026

On this page

In short

  • Order texts are opt in, about 3 to 5 per order. Reply STOP to stop or HELP for help.
  • Calls with our team may be recorded, and a notice plays at the start when they are.
  • Ask us not to call or text and we will stop.
  • Marketing emails always include our mailing address and an unsubscribe link.

This policy explains the texts, calls and emails you may get from StitchWeb.Design LLC and how to stop them. It is part of our Terms of Service and Privacy Policy.

Order update texts

  • Program. StitchWeb.Design order updates.
  • How you join. By ticking "Text me updates about this order" at checkout. Opting in is never required to buy.
  • What we send. Updates at each step of your order, such as when your payment is received, when your design is ready to review and when you approve it.
  • How often. Message frequency varies, about 3 to 5 texts per order.
  • Cost. Message and data rates may apply.
  • Stop or get help. Reply STOP to any message to opt out, or HELP for help. You can also email us.
  • Carriers. Carriers are not liable for delayed or undelivered messages.
  • Privacy. We do not share your mobile number or text consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy.

Texts to businesses we contact

If our team has been in touch with your business, we may send a follow up text, such as a link to a concept design we made for you. These are individual messages from a member of our team. Reply STOP and we will not text you again.

Calls

  • We call customers about their orders and support requests, and we call businesses we would like to work with.
  • Calls may be recorded for quality and training. A short recorded notice plays at the start of every recorded call, before you speak with us. If you would rather not be recorded, you can end the call and email us instead.
  • If you ask us not to call again, we add your number to our internal do not call list and stop calling.
  • Our team places calls one at a time. We do not use automatic dialers or prerecorded sales messages.

Emails

  • Service emails about your order, account, payments, domain and hosting are part of the service and are sent even if you opt out of marketing.
  • Marketing emails, including emails to businesses we would like to work with, always include our mailing address and an unsubscribe link. We honor unsubscribe requests promptly.

How do I reach you?

Email hello@stitchweb.design or write to StitchWeb.Design LLC, 9846 Highland Crk, San Antonio, TX 78245.

Questions about this policy?

Email us at hello@stitchweb.design, or write to StitchWeb.Design LLC, 9846 Highland Crk, San Antonio, TX 78245.