Billing and Refund Policy

This policy explains how payments, renewals, cancellations and refunds work at StitchWeb.Design LLC. It is part of our Terms of Service.

What do I pay at checkout?

Checkout shows everything in your order before you pay: your website build, your first month of hosting and, if you buy one through us, your domain's first year. Our prices include any sales tax that applies.

Depending on your order, your first payment is either a deposit or the full price. With a deposit, we save your card securely with Stripe and charge the remaining balance only when you approve your finished design. We never charge the balance before you approve. Every payment gets an emailed receipt, and they are all listed in your dashboard.

How does monthly hosting renew?

• Your first month of hosting is included in your checkout payment.
• Your hosting subscription starts when you approve your site. The next charge is one month after approval, then on the same day each month.
• Hosting renews automatically every month at the price shown at checkout until you cancel. If you had an introductory price, checkout shows how long it lasts and the regular price after it.
• We email a receipt for every monthly charge.
• If we ever change the regular hosting price, we will email you at least 30 days before your first charge at the new price, and you can cancel before then.

How do domain renewals work?

• A domain you buy through us renews yearly at the renewal price shown when you bought it, which can differ from the first year's price.
• We email you 30, 14, 7 and 1 days before each renewal.
• You can turn automatic renewal off in your dashboard at any time before the renewal date.
• Registries do not refund domain registrations or renewals once they are completed, so neither can we.

What happens if a payment fails?

• We email you right away with a link to update your card, and our payment processor tries the charge again over the following days. Your site stays online in the meantime.
• If the payment is still unpaid, we send reminders 3, 7 and 12 days after the charge first failed. The last one is a final notice.
• If the payment still has not been collected 14 days after it first failed, your hosting ends and your site goes offline. You will not be charged for that month. You can still download your site files for 60 days, and if we registered your domain, we transfer it to you.
• If a domain renewal fails and is not fixed, the domain may expire and could become available to others.

Need more time? Contact us before your hosting ends and we will work with you.

How do I cancel?

You can cancel hosting at any time from your dashboard, or by emailing us. Cancelling stops future charges. Your site stays online until the month you have already paid for ends, then goes offline. You can download your site files from your dashboard for 60 days after that. If we registered your domain, we stop renewing it and transfer it to you or to the registrar you choose. We do not give partial refunds for unused days of a month.

What is refundable?

• Your first payment. Work starts right after you pay, so your first payment is not refundable once we have started building your site, except where the law requires otherwise. If we cannot deliver your site, we refund what you paid for it.
• Your remaining balance. It is charged only when you approve, so you never pay it for a design you have not approved.
• Hosting. Months that have started are not refundable, though we may refund a month at our discretion, for example when hosting is cancelled very soon after a site goes live.
• Domains. Not refundable once registered or renewed.
• Inactive orders. If we close an inactive order as described in our Terms of Service, your first payment covers the work already done and is not refunded.

How do promotions work?

Promotional codes and introductory prices are valid only as stated when offered, cannot be combined unless stated, and have no cash value. An introductory hosting price applies for the number of months shown at checkout, and the regular price applies after that.

Questions about a charge?

If a charge looks wrong, please contact us before disputing it with your bank or card issuer. Most questions are resolved quickly, and a dispute can delay the fix. Email hello@stitchweb.design.