Privacy Policy

This Privacy Policy explains how StitchWeb.Design LLC ("StitchWeb," "we," "us") collects, uses and shares information, and the choices you have. It covers stitchweb.design, our design previews and orders, your customer dashboard, and the emails, texts and calls we send or make.

What information do we collect?

Information you give us

• Contact and business details: your name, email, phone number, business name, existing website address, business description, hours, services, products and similar details.
• Files and content you upload, such as your logo, photos and product information.
• Design choices, color picks, revision notes and support messages.
• Domain registration details if you buy a domain through us, including the mailing address the registry requires.
• Your text message choice (opt in or out), the date you made it and the wording you agreed to.

Payment information

Payments are processed by Stripe, which collects your card details directly. We receive only limited information, such as the card brand, the last four digits and the payment status. We never store your full card number.

Information collected automatically

• Basic technical data such as browser type, device, pages visited and approximate location from your IP address, used to keep the site secure and working.
• A first party cookie that counts visits through our order steps so we can improve them (see our Cookie Policy).
• If we send you a free concept design, we record when it is opened and how it is used so we know whether to follow up.

Calls

Calls with our team, including sales and support calls, may be recorded. A short notice plays at the start of every recorded call. We keep the recording, a note of how the call went and, for training, a score of the call.

Information about businesses we contact

To offer our service, we gather publicly available information about businesses, such as a business's name, address, phone number, website, reviews and public records like new business permits, from sources such as Google and government listings. We use it to decide whether to contact a business and to prepare a concept design for it.

How do we use information?

• To create design previews and to build, host and maintain your site.
• To process payments, register domains and provide support.
• To send service messages about your order, account, payments, domain and hosting.
• To send text updates if you opted in.
• To contact businesses about our services, always with an easy way to opt out.
• To train our team and improve our calls and service.
• To keep our service secure, prevent fraud and meet legal obligations.
• To improve our service using combined information that does not identify you.

How do we use artificial intelligence?

We send the business details and content you provide to our AI providers: Anthropic (Claude) to write and design your site, and OpenAI to create logo options when you ask for them. We also use Anthropic to research businesses we plan to contact, using public information. These providers process the information to return results to us and, under their business terms, do not use it to train their models.

How is information shared?

We do not sell or rent personal information, and we do not share it for cross context behavioral advertising. We share it only with providers that help us run the service, each limited to its job:

• Stripe: payments
• Vercel: website hosting and domain registration
• Supabase: database, sign in and file storage
• Anthropic and OpenAI: design, content, logo generation and business research
• Resend: email delivery
• Twilio: text messages, calls and call recordings
• Google: business listings and maps information for our outreach
• Pexels: stock photos (we send search words, not personal information)

We may also share information when the law requires it, to protect rights and safety, or as part of a merger or sale of our business, in which case this policy continues to apply.

What about information from your site's visitors?

When visitors use your site's forms or buy from your shop, we store their messages and order details (such as name, email, phone, shipping address and what they bought) on your behalf, so you can see them in your dashboard and we can send their order emails. We process this information only to provide the service to you, as set out in our Data Processing Terms. We never use it for our own marketing and we never sell it. Visitors should contact the business that runs the site about their information, and we will help that business respond.

How do texts and emails work?

If you tick "Text me updates about this order" at checkout, we text the phone number you give us at each step of your order, such as when your payment is received, when your design is ready to review and when you approve it. Message frequency varies, about 3 to 5 texts per order. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting in is never required to buy. We do not share your mobile number or text consent with third parties or affiliates for their marketing or promotional purposes.

Service emails about your order and account are part of the service. Marketing emails include an unsubscribe link, and you can also email us to opt out. More detail is in our Messaging and Calls Policy.

How long do we keep information?

• Orders and accounts: while we provide your service, then as long as needed for legal, tax, billing and dispute purposes.
• Site files: after you cancel hosting, available to download for 60 days, then deleted, except for backups that expire on their normal schedule.
• Visitor messages and shop orders: while your site is active with us.
• Call recordings and notes: as long as they are useful for training and quality. You can ask us to delete a recording of you.
• Businesses we contact: until the information is no longer useful for outreach, or sooner if the business asks us to stop.

How do we protect information?

We use encryption in transit (HTTPS), access controls that limit each team member to what their role needs, and providers with strong security programs. Card details are handled by Stripe. No system is perfectly secure, so please keep your sign in email private and tell us right away if you notice anything unusual. If a security incident affects your information, we will notify you as the law requires.

What are your rights and choices?

You can ask us for a copy of your information, ask us to correct or delete it, or opt out of marketing at any time by emailing us. Depending on where you live, including California, Texas and other U.S. states with privacy laws, you may have more rights, such as the right to know what we collect, to have it deleted, and not to be treated differently for using your rights. We will verify your request before acting on it and respond within the time the law requires. You may use an authorized agent. If we decline your request, you can appeal by replying to our answer, and we will review it again.

What about children?

Our service is for businesses and adults. We do not knowingly collect information from children under 13 (or under 16 where a stricter law applies). If you believe a child has given us information, contact us and we will delete it.

How will we tell you about changes?

We may update this policy. We will post the new version here with a new effective date and tell you about important changes by email or in your dashboard.

How can you contact us?

Questions or requests about your privacy can be sent to hello@stitchweb.design, or by mail to StitchWeb.Design LLC, 9846 Highland Crk, San Antonio, TX 78245.